While you'd like to be able to keep your house ready for company at all times, if your schedule is as crazy as many are these days, you may need some help. Hiring a house cleaning company is something you should take very seriously. After all, these people will have access to some of the most intimate of spaces in your home. It's best to do a thorough interview before you sign on the dotted line.
Licensed, Bonded and Insured
Always get an up-to-date copy of the business license, insurance and surety bond for your records. Put in writing who is responsible if something is broken or goes missing.
Background Checks
If the owner is not going to personally do the work, ask if the company runs background checks on their employees. Find out which employees will be working in your house, if it will be the same crew every time, and how long they have been with the company. Do a little investigative work of your own online. You'd be surprised how much information you can get for free.
Multiple References
A legitimate company shouldn't have a problem giving you at least five good references that you can check yourself. Ask former customers
- how long the company has been cleaning for them
- what work they had done and how often
- if they ever had a complaint and how the company handled it
- if they would recommend them to friends or family
- if they know of any customers who were dissatisfied
A Custom Plan for Your Home
A cleaner should walk through your home with you before any work is done. Make it clear exactly what you want cleaned and how thoroughly. Keep in mind that most deep cleaning comes at an added price. Get an itemized plan in writing and ask for a checklist to be left after each visit.
Who Provides Supplies
While most larger companies bring their own supplies, a smaller local company may expect you to provide your own. They may give you a choice, with a discounted price for providing your own, or you may want to provide your own cleaners for other reasons. For example, if you or someone in your home has chemical sensitivities, you can have the company use your preferred products to keep from bringing anything harmful into the residence.
Finding someone trustworthy to keep your home clean and sanitary is not a trivial thing. Asking the right questions can ensure that you are receiving the service and care that you expect and are paying for. Whether you choose a small local service or a large national company, it pays to have everything in writing before a mop is put to a floor. Interview several services and choose the one who feels right, not just the cheapest alternative.
